Dynamics 365 is easy to work with, but complex to manage. We find that for many companies, it has an impact on virtually all processes. That’s why it’s essential to have a partner who understands your business processes and the technology that supports them.
Whether you are running Dynamics 365 ERP, CRM, Power Platform, or a combination of one or more modules, a high level of competence is necessary to ensure that all parts of your Dynamics 365 solution run as they should. Lack of oversight and maintenance results in errors and delays, preventing your employees from focusing on their core tasks. The damage can be seen both on the company's earnings reports and customer satisfaction surveys. Ultimately, both the company's bottom line and the customer's experience suffer as a result.
With a Dynamics 365 solution, it’s not enough to have access to a 24/7 support hotline you can call when things go south. Ongoing maintenance, updating of various elements, and regular tests are necessary for your Dynamics 365 solution to perform its best and support your company.
Since the Dynamics 365 ERP, CRM and Power Platform reach across the majority of your business processes, it can be costly to cover the need for specialized functional and technical competencies across such a wide range of areas in-house.