Developing and implementing a case management system before the relevant legislation is in place sounds like a near-impossible task. However, with the right specialists on the team and an agile set-up, NNIT and ATP succeeded in gearing the system for paying out maternity/paternity benefits to the new rules.
Preparation is everything. But it is not possible to prepare for everything. Especially not in the public sector, where legislation is often dynamic and the direction of projects can rapidly change. However, NNIT still succeeded in developing and going live with ATP and Udbetaling Danmark’s system for supporting the legislation on equal sharing and earmarked paternity leave in record time.
The ATP/NNIT project arose out of a new EU Directive imposing an obligation on all member states to introduce earmarked paternity leave by 2 August 2022. As a result, the payout system needed to be able to handle leave under both the old and the new rules. However, there was a challenge: The legislation to be supported by the system was not yet in place when NNIT, in close cooperation with ATP, began the development process. Therefore, while legislation and lawyers proceeded along one track, IT architects, business managers and developers moved along another track.
This put huge demands on all team members. However, the shared goal, an agile set-up, and dedicated project members on both sides made it possible to juggle amendments and return flows speedily and efficiently. Therefore, when the new legislation entered into force, ATP’s system was ready to handle both the new and the old rules on maternity/paternity leave. Today, the system supports citizens’ rights while also making the task of administering the rules easy and intuitive. At the same time, NNIT and ATP are working on new features that could not be included from the start as the focus was on incorporating the amended legislation.