Transforming post go-live hurdles into QMS progress

Post‑go‑live obstacles slowing progress

After going live with its Quality Management System application, a European biotech company struggled with several post-implementation issues that hindered compliance and efficiency.

• Workflow dead-ends resulted in records being stopped mid-process and impacted user experience.

• The system lacked the reporting capabilities expected by the business, resulting in limited visibility and unavailable insights.

• Misaligned access rights exposed security vulnerabilities.

• Unclear record layouts led to low user adoption and poor data quality.

• Limited internal technical and validation resources made it difficult for the organization to resolve these obstacles and reduce the solution backlog.

A targeted approach to QMS revitalization

Working in close partnership with the biotech company, NNIT implemented its QMS Booster, a service designed to help customers eliminate post–go-live challenges and inefficiencies. Drawing on deep industry and system experience, the approach focuses on targeted improvements creating meaningful, lasting business value.

Using a sprint-based, agile delivery method, NNIT collaborated closely with the business team. The approach focused on rapid issue detection, root cause analysis, and streamlined configuration, resulting in a smoother implementation of solutions with no disruption of business activities.

This joint effort revitalized the company’s QMS application offering an enhanced user experience and a more data-driven QMS environment matching the client’s compliance requirements.

Driving change together

By combining business analysis, technical expertise, and validation know how, NNIT delivered a comprehensive solution from assessment and design to configuration, testing, and deployment. The company’s QMS Booster approach ensured fast delivery, stronger business alignment, and lasting improvements in system performance and user experience, demonstrating NNIT’s ability to bridge business and technology for measurable results.