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Customer Case

From Paper-Heavy Workflows to Digital Readiness

Facing increasing regulatory complexity and global collaboration demands, a global animal health company set out to modernize how its trial documentation was managed and controlled.

Two lab workers are discussing something while looking at data on a screen.

An animal health company worked with NNIT’s Veeva team to upgrade its processes, transitioning from paper records to an advanced electronic Trial Master File (eTMF) system.

The solution improved accuracy, strengthened regulatory compliance, enabled instant access to documents, and made collaboration easier. By supporting the adoption of eTMF technology in animal health drug development, NNIT helped raise the standard for quality documentation and regulatory confidence across the full study lifecycle.

Case in brief:

  • Challenge: Manual filing and paper-based searches delayed trials, increased the risk of lost data, and threatened confidentiality. Limited visibility across global teams further slowed innovation and technology adoption.

  • Solution: Implementation of a validated and scalable electronic Trial Master File with aligned governance, oversight, and digital workflows.

  • Benefit: The digital setup reduced documentation errors, strengthened regulatory compliance, enabled faster access to critical documents, improved data security, and supported real-time collaboration across global study teams.

Paper-based processes limiting trial efficiency

The company relied on physical documentation to manage trial master files. This led to:

  • Manual filing and retrieval slowed trial progress and created operational inefficiencies.

  • Incomplete documentation and compliance gaps posed risks to data integrity and regulatory readiness.

  • Paper records were difficult to track, increasing the risk of lost or misplaced sensitive information.

  • Limited visibility across global teams further restricted collaboration, slowed innovation, and made it more challenging to keep studies progressing efficiently.

Building a sustainable digital foundation for animal health trials

NNIT worked closely with the company to design and execute the transition from paper to digital for animal health research documentation. The project went far beyond technology; it focused on establishing a sustainable way of working for study teams developing veterinary medicinal products. Key strategic initiatives enabling this digital transformation included:

  • The CDISC TMF Reference Model was tailored to animal health, incorporating relevant terminology.

  • A governance framework and new SOPs were established to ensure consistent processes.

  • The system was configured and validated to provide a reliable, complete, and timely data source.

  • NNIT also delivered targeted training and change management to support global adoption and provided flexible ongoing support to manage administration.

"By moving to a validated eTMF, we strengthened compliance, improved collaboration, and gained full visibility across global trial documentation."

Klaudia Markowski, Principal Consultant, NNIT

NNIT’s Mark

By combining deep Veeva expertise with strong knowledge of life sciences and animal health regulations, NNIT ensured a smooth technical implementation and long-term operational readiness. The partnership enabled a structured transition from paper-heavy workflows to a compliant digital platform, allowing internal teams to focus on advancing veterinary research rather than managing documentation.

The result is a more agile, compliant, and collaborative way of working - one that positions the company to accelerate innovation in the years ahead.

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