Two Women At Computer D365 V2 JPG
D365 SOLUTIONS

Dynamics 365 Webinar Series

Sign up for the upcoming Microsoft Dynamics 365 Webinar series

Dynamics 365 Webinar series
17 September, 15.00-15.30 (CET)

Webinar - Dynamics 365 Customer Insights introduction with NNIT

Modern consumers interact with organizations on a multitude of channels, in both the physical world and online. Consequently, customer data is scattered across multiple systems making it difficult to identify the individual customer and maintain coherent profiles.

Microsoft’s Customer Data Platform “Customer Insights” provides an AI aided “no code / low code” approach to unifying customer data from virtually any source (e.g. Dynamics, SAP, Salesforce, Oracle etc.) using Power Platform connectors and APIs.

Customer Insights empowers marketing, sales and customer service with readily available insights, that deepen customer relationships and drive a personalized experience both online and one-to-one.

Join our webinar to get an introduction to Customer Insights and see how it can bring value to your business.

Sign up for the webinar here.

  • Introduction to Customer Insights
  • Connecting data sources with standard connectors and API’
  • Out of the box insights
  • Extending the solution
Table Meeting D365 1920X1080 JPG (1)
8 OCTOBER, 15.00-15.30 (CET)

Webinar - D365 Customer Insights: Data ingestion & out of the box intelligence


Customer Insights provides an AI aided “no code / low code” approach to unifying customer data from virtually any source. Readily available insights will empower marketing, sales and customer service to deepen customer relationships and drive a personalized experience both online and one-to-one.

In this webinar we will first discuss different option for importing data. Afterwards we will focus on ingesting data, creating unified customer profiles and configuring out of the box intelligence.

Sign up for the webinar here.

  • Introduction
  • Data source considerations
  • Connecting data sources of different types
    • Dynamics
    • SQL
    • Text
  • Data Unification
  • Data Enrichment
  • Configuring out of the box intelligence
    • Churn prediction
    • Lifetime value
Two Women At Computer D365 V2 JPG
12 NOVEMBER, 15.00-15.30 (CET)

Webinar - D365 Customer Insights: Extending the solution

Customer Insights empowers your employees to deepen customer relationships and drive a personalized experience both online and one-to-one. This is achieved by bringing insights to where they are used in for example marketing, sales and customer service apps.

By using connectors from the Power Platform and APIs, insights can be brought to virtually any platform. Power Apps can be tailored to provide front line employees with the information they need just when they need it. Power BI provides a deep dive into your customer data and live dashboards. Power Automate can be triggered by events in Customer Insights to activate workflows that will free up time from mundane tasks and let you focus on the customer.

Sign up for the webinar here.

  • Introduction
  • Customer Card add-in for Dynamics 365
  • Exporting customer segments to Dynamics 365 Marketing
  • Power BI
  • Power Automate
  • Power Apps
  • Customer Insights APIs