Skip Ribbon Commands
Skip to main content

Delivering Customer Experiences with AI

January 29 | Århus

We are all exposed to customer experience in our everyday life but what is it all about? 

Customer experience (cx) is about giving your customers the best experience with your brand across all relevant touchpoints. It is important to understand customer behavior in order to create unique CX that engages. By implementing Artificial Intelligence you can improve the way you deliver value as it will grow efficiency in your processes and gain competitive advantage that ultimately will make sure that your customers are getting their expectations exceeded.

Join this seminar and hear how NNIT has worked with Customer Experience and what learnings and impact it has made in the organization. Hjaltelin Stahl will share their experience of advising and getting started with CX in companies and what to be aware of.
Finally, we will present cases with AI on how to optimize the way you deliver customer experience by utilizing on new technologies.

Agenda 

08:30 - 09:00   
Breakfast and registration
09:00 - 09:10 
Welcome by Torsten Schlägelberger, NNIT
​09:10 - 09:30
Digital together - Thomas Schjødt, NNIT
09:30 - 10:30 
CX - how to get started by Jonas Sylvest - Hjaltelin Stahl
10:30 - 10:45
Break
10:45 - 11:15
What is AI by Stephen Alstrup, Supwiz
11:15 - 11:45
How do you use AI to improve your CX by Mads Kaysen - Supwiz
11:45 - 12:00 
Final notes by Torsten Schlägelberger, NNIT
12:00 - 
Lunch and networking

 

 

 

Joakim Gunnløgsson30778738jkgu@nnit.comMarketing Consultant https://www.linkedin.com/in/joakimbaik/Joakim Gunnløgsson

 

 

AI and Machine Learning for Customer Service and Supporthttps://www.nnit.com/Business-Solutions/Pages/AI-and-Supwiz.aspxAI and Machine Learning for Customer Service and Support
Optimize customer experience with artificial intelligence https://www.nnit.com/OfferingsAndArticles/Pages/Optimize-customer-experience-with-artificial-intelligence-.aspxOptimize customer experience with artificial intelligence
Pretotyping: Test your idea before development - and ensure product relevance in changing marketshttps://www.nnit.com/OfferingsAndArticles/Pages/Pretotyping_test_your_idea_before_development.aspxPretotyping: Test your idea before development - and ensure product relevance in changing markets
Internet of Me: Democratizing digital health in the cloudhttps://www.nnit.com/OfferingsAndArticles/Pages/Internet-of-Me---Democratizing-digital-health-in-the-cloud.aspxInternet of Me: Democratizing digital health in the cloud
High Tech Summithttps://www.nnit.com/Pages/hightechsummit.aspxHigh Tech Summit
Agility: A must for digital transformationhttps://www.nnit.com/OfferingsAndArticles/Pages/Agility-A-must-for-digital-transformation.aspxAgility: A must for digital transformation
7 good reasons for going cloudhttps://www.nnit.com/OfferingsAndArticles/Pages/7-good-reasons-for-going-cloud.aspx7 good reasons for going cloud
From delivery executive to business executivehttps://www.nnit.com/OfferingsAndArticles/Pages/From-delivery-executive-to-business-executive.aspxFrom delivery executive to business executive
When digital transformation changes the markethttps://www.nnit.com/OfferingsAndArticles/Pages/Disrupt-or-be-disrupted.aspxWhen digital transformation changes the market
The changing role of the CEOhttps://www.nnit.com/OfferingsAndArticles/Pages/The-changing-role-of-the-CEO.aspxThe changing role of the CEO