RPA allows your employees to save both time and resources. With RPA they can leave the manual work to the software robot and dedicate more time to qualitative tasks that lead to increased customer satisfaction.
Robotic Process Automation can basically be defined as intelligent automation of business with the help of software robots. RPA can, for example, enable you to outsource manual, rule-based, repetitive tasks from employees to software robots that complete the tasks efficiently and precisely.
Employees can instead focus their time and attention on qualitative tasks such as individual customerservice or product development. RPA also means fast and efficient scalability and increased flexibility for everyone in your organization.
RPA has many benefits, but the most important one is that software robots can simultaneously carry out a great number of different parallel tasks – error-free and in a short space of time. On top of this, the software robots can be monitored and controlled from business units around the globe.
For example, RPA can be used to:
Upload, index and archive clinical or regulatory documents
Create quality control of case handling in pharmacovigilance
Collect data from different systems as a basis for creating auto reply letters
Handle IT security patches
Review documents to check if the correct template has been used
Put together and evaluate results of online surveys
RPA is a solution with many advantages for those who want to streamline monotonous business processes and increase the number of qualitative tasks for employees. This will boost your employee satisfaction and allow them to leave the manual and often repetitive tasks to the software robot.
RPA will improve your business performance across the board and strengthen your company’scompetitiveness and no matter how far you and your company are in the RPA process, NNIT can help.
We have listed two case examples from our work in the life sciences industry below. They show how RPA can be used in practice and the benefits they entail.
Our client has +130 case handlers worldwide - handling incoming cases for drug safety (adverse events). The process is supported by a standard Oracle based system, but validation of 52 business rules were conducted manually. Each case handler manages ~4 cases daily, using ~10 minutes on validation each time, adding up to 17,300 hours per year. Building these validation checks into the system is very costly, thus the client wished to implement a RPA solution.
The solution and results:
NNIT developed a robot to handle the validation of the business rules, and completely removed the manual task. The Robot is invoked as the case handler sends an email to the robot with case ID in the subject field. The robot then returns with results of the validation via email to requester. The implementation of the robot has saved our client 17,300 hours yearly.
Example 2: TMF Documentation in Clinical
Our client creates more than 600.000 clinical documents each year, which must be uploaded, indexed and archived in their EDMS (Electronic Document Management System) with requirements to filenames, document categories and many other metadata. This process was handled manually, and required lookup in various spreadsheets for naming conventions and metadata in addition to the interface with the EDMS, taking up to 12 minutes per document.
The solution and results
The solution allows the user to attach the document in a form on their intranet, and through a number of drop-down boxes specify the meta-data, otherwise found in spreadsheets and manually typed into the EDMS interface. The user now only interacts with the intranet, resulting in a reduction in the need of EDMS licenses, and saving the user approximately 9 minutes per document.
Positive break-even in only a few weeks
Significant FTEs saved yearly
Reduction in EDMS user license costs amounting 2.5 million DKK
Improved indexing consistency, shorter filing time & better user experience