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Practical ITIL

Many have upon completing an ITIL course found that the task of using the framework they have been introduced to can be enormous. The first tasks are often to build or refine existing processes, procedures and instructions. Moving forward on this can be hard work, that is often based on small steps founded in trial and error experiments.

To be able to move from stone age to space age in a faster pace, there is a need for you as the student to be able to draw on the experiences of others and thereby move forward faster and escaping the dead ends experienced by others. The focus of this course is therefore not to solely talk about the framework presented in the ITIL theory books, but is also base discussions on actual implementations and understanding the strengths and weakness in these.


Topics in the course:

  • From framework to implementation

  • How to design a process, procedure or instruction

  • What should be expected when looking into documentation of a process, procedure or instruction

  • Is the process to be based on an ITSM tool or vice versa

  • Who needs to be involved in building the implementation

  • How to handle projects and Agile development

  • Now the process, procedure or instruction have been built. How to start using them and having the organizations support it, OCM)

  • Work experience with ITIL on a daily basis vs. ITIL framework theory 


If you are interested in setting up a Digital Work Place course in your company, you can request to be contacted by one of our instructors in order to agree on a set up that matches the specific needs of your organization. Please fill out your contact details below and choose "Practical ITIL" in the course dropdown menu. We will then get in touch with you as soon as possible. The price for this course will be subject to change depending on the requirements of your organization.



Christina Rothausen+45 30778280csdr@nnit.comBusiness Consultant Rothausen



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