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Managing Complex IT Landscapes


The goal of a company's IT capability is one that is managed efficiently and effectively, as well as truly customer-focused in its behaviors and culture.

The reality is usually very different. IT landscapes are complex and fragmented with multiple suppliers and partners. Frequently there are multiple versions of processes and tools that are not integrated, thereby leading to a poor perception of services and customers' expectations not being met.


NNIT's IT Service Management experts can help you transform your IT landscape so that:


  • Customer needs are prioritized and their needs are central to IT's service management strategy.
  • Processes are consistent across the entire organization.
  • Costs are driven down while the quality of IT services increases and continuously improves.



  • NNIT focuses on best practice IT service management and can help you in the following areas:


  • ITSM Strategy & Service Implementation - Ensuring the ITSM Strategy remains relevant and aligned to Business and IT strategies. We focus on governance, organization models, KPIs and service levels, sourcing strategies, and economics.
  • Maturity Assessments – You get assessments (identifying pain points and setting baselines and implementation roadmaps. Education – Executives and employees are trained in ITIL & service management best practices.
  • Service Catalogs - In co-creation with stakeholders, the offered IT services and their form and purpose, functionality, features, components, cost drivers and options are described in service catalogs




  • Change management is the critical success factor in ITSM and we heavily focus on ensuring that the changes are anchored.
  • We emphasize incremental delivery in order to receive feedback and deliver benefits as quickly as possible.
  • We draw from expertise in ITIL, COBIT, LEAN, and Six Sigma to create optimal processes.




  • When you work with us, IT plans and IT services are consistent and aligned with the business objectives and changing business needs. NNIT's IT service management ensures operational stability and lower operational costs as well as cost savings and service transparency. A direct benefit from the increased service quality is an increased customer and employee satisfaction.
  • Please contact us at for more information.​





Johann Gautier+45 3075 0899jgau@nnit.comAssociate Vice President Gautier



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