​Challenge

If you can relate to the challenges below, then NNIT OCM Service can help improve your IT Service Management: 

Do you struggle with your IT Service Management or your IT support tools?   Do you experience an insufficient match between business (processes) needs and supporting IT services or a lack of service agreements and monitoring of services? 

Do you have unclear processes, roles and responsibilities in the IT organization or generally insufficient communication with end-users? 

Do you have slow and inefficient case and ticket handling by support teams? 

Benefits

With a strong OCM process to guide the implementation and anchorage of new service management processes, you will have an IT organization working with ITIL processes in a uniform and consistent way. 

We can help you establish clear roles and responsibilities in the IT teams, and optimize processes and collaboration with vendors on IT services. IT processes will be supported by helpdesk case handling tools. 

Equally important, we aim to increase the commitment from the organization to follow new processes.                

NNIT’s solution

NNIT has practical hands-on experience working with IT teams on Service Management and support tool implementations and optimizations. NNIT OCM service offers: 

• Advisory services defining custombased IT Service Management processes based on ITIL. 
• A plan for implementation of new processes. 
• Involvement of key stakeholders in the process design and implementation phase. 
• Training services providing advisory on training strategy and curriculum for all affected roles. 
• Service Management school providing instructor-led and webbased training services.