Since 2013, NNIT has been an important IT partner for Arla Foods. Half a year ago the two parties decided to start a major ITSM Change integration project to take yet another step on the road towards digital transformation.
The challenge facing Arla concerned changes to Arlas Foods’ IT systems. Such changes had to be made manually. The Change process is a major and data-heavy undertaking, and because all changes must be fully controlled, documented, risk-evaluated and quality-assured, it has also been a time-consuming process.
With this in mind, NNIT designed an automation engine to digitize this process. Now, data can be exchanged quickly, safely, and efficiently; making the whole process far more agile.
Claus Koch Pedersen, senior IT manager at Arla Foods, explains:
Anders Bigum, NNIT's delivery director, was more than happy to be involved delivering this kind of improvement to Arla. We have tied the systems together, which is a very big step on a digital journey. The way system changes are managed has been completely transformed, and now hundreds of changes can be made at the same time.
There are many benefits to automation - especially in making workflows more efficient, explains Anders Bigum from NNIT:
Automation provides Arla with a faster, smarter and more stable operation where time is not spent on corrective actions, reworks and so on.
With this ITSM Change Integration, the automation engine can also be used in other areas; raising data quality on several fronts. The initial set-up phase is the most resource-consuming, but Claus Koch Pedersen expects that the new change process will provide a shorter lead time and a faster time to market, which will benefit the Arla business. With less manual work and therefore smaller risk of manual errors, we will experience a faster time to market which is essential for Arla due to our Digital Transformation. The project is the first step on the journey and will certainly serve as a catalyst in other areas, says Claus Koch Pedersen.
It has been a collaboration that has benefited both Arla Foods and NNIT. Anders Bigum is extremely satisfied and sees great value in the fact that Arla Foods dares to be a frontrunner in digital transformation.
At NNIT, we find it exciting when customers are eager to try new things out and be first movers - it’s certainly a worthwhile investment. We have learned a great deal from the project, so now we need to take our experience to other customers, he says.Claus Koch Pedersen explains that he is also extremely pleased with the collaboration and sees it as a win-win project: NNIT has taken the project seriously and managed it safely from start to finish. Our people have been fully committed and the work has run smoothly. Arla Foods wants to take bold decisions and is therefore not afraid to take the first step, take a chance and develop a set up that can benefit other companies, says Claus Koch Pedersen.