It can be a challenging job to keep the applications and business going, and so many companies consider outsourcing to a service provider. However, this is not an easy decision. There are usually many issues to consider as well prior to making this decision. We have asked Lars-Henrik Jessen, who is in charge of NNIT’s application outsourcing, to discuss some of the questions and considerations that companies may have regarding the outsourcing of applications.
”It is important to work with a provider that understands your business and is familiar with the current industry conditions. And we actually believe that we do that at NNIT. We have experts who specialize in a range of domains and have a critical mass of skills and specializa- tion relating to business applications within the fields of finance, life sciences, manufacturing businesses and the public sector.”
”Under the name ”The Guaranteed Gains Audit”, NNIT offers companies a workshop with one of NNIT’s application specialists. In the workshop, we discuss the applications that would benefit from outsourcing as well as the company’s percentage savings from outsourcing over a given period of time.”
”Outsourcing implies changes for the entire business and it is necessary to apply OCM tools (Organizational Change Management) to handle these changes – also when we “take over” staff in connection with a transition. It is critical to the long-term outsourcing success that the change process is formalized in order to ensure that all expectations are adapted. Therefore, OCM is always a part of our transi- tion projects and we discuss the problems thoroughly with the client and are also happy to provide OCM consultants who will be able to assist with the transition.”
“Yes! There is a team dedicated to handling the applications of the individual client and there is a focus put on the individual client from the top management. In addition to the individualized approach, it is also important to the individual client that we handle the applications of other clients. Many companies apply the same technologies and have similar business processes, and this means that the knowledge we acquire with one client will automatically benefit other clients. This is one of the reasons why we are able to streamline the applications and provide the companies with knowledge and expertise that would be difficult for them to acquire otherwise.”
“At NNIT, we work with global teams and global deliveries. This will provide the clients with numerous advantages: flexibility, scalability, reduced costs – and, of course, sup- port 24/7. When you work with us, our global delivery model ensures that there is close cooperation and dialog every day regardless of the geographical distance in nearshoring or offshoring. This applies to the performance as well as the further development of the applications.”
Regulatory demands impact the applications supporting the data flows through the entire value chain. NNIT is deeply involved in the development of the standards (e.g. ISO IDMP) addressing these demands and understands how they affect the system landscape as well as how to reach a state of compliance. NNIT has both technical and regulatory knowledge, and understands the importance of quality and compliance in a GxP environment.