To cut a long story short, Bo’s work is about making customers happy. He is employed as service management director in NNIT Operations and is responsible for combining the right teams who can give service to NNIT’S various customers.

“When we land a new and extensive service agreement with e.g., Region Hovedstaden we put together a team that solely deals with complying with the customer’s demands and needs. This way, we ensure that all service objectives in contracts will be complied with,” stated Bo.

He has participated in building this new customer concept, which has been implemented in pace with NNIT’s increasing number of new customers with various backgrounds. Recently, he was responsible for tailoring the right service level for Region Hovedstaden.

A start with surprises  

But let us turn time back to July 1997. Bo started as a project manager at NNIT. At that time, NNIT was still an internal function area within Novo Nordisk:

“I was somewhat surprised, that e.g., time registration and invoicing was by and large unknown terms. But luckily much has happened since, and we now stand on our own,” he says.
 
Bo continued along the path as project manager and was in charge of the coordinating a large number of projects. By 2001, he became manager and as time went by he became responsible for 18 project managers who, among other things, were to implement a global content management system for Novo Nordisk.

Later, Bo became delivery manager and participated in ensuring good and secure delivery as well as expanding NNIT’s customer base”.
This resulted in a project for Plantedirektoratet, which, at the time, was one of the first large projects outside the “Novo Nordisk family”.

Hereafter, Bo became business development director where, in addition, he was to develop and introduce business strategies in NNIT.

Bids from other parts of NNIT

In 2005, Bo was sought by other parts of the organisation. To be exact, NNIT Operations, where first he became a service delivery manager for NNIT’s new customer Region Hovedstaden and later service management director among other things, with the responsibility of introducing NNIT’s service management concept. And now, we return to Bo’s present job.

Bo’s next job wish is to grapple with a larger business area. Not necessarily with many employees. But to be allowed to be in charge of tasks which have an influence across the entire NNIT organisation would be very exciting for Bo.