Come and hear Project Manager Thomas Vestergaard, NNIT speak on Dansk IT’s conference ’Optimisation of IT processes – The use of ITIL in practice’.

Thomas Vestergaard will be speaking about experiences and challenges connected to the implementation of ITIL in NNIT:

• Why ITIL in NNIT and how were assessments used in the selection of processes related to the implementation of ITIL?
• NNIT's  experiences with the implementation of three ITIL processes: Service Desk, Incident management and Problem Management
• How to create a unique understanding of each ITIL process among the NNIT employees?