Manager Lone Mark Smedegaard will be one of the speakers at Danish IT’s conference, ‘From helpdesk to servicedesk’, on 23 May 2006.

Lone’s speech is listed as: 'Optimisation of incident handling in ServiceDesk', and will deal with, among other things:

• Experiences in relation to the implementation of ITIL processes (ServiceDesk, Incident and problem management)
• Demands on tools in relation to optimum incident handling
• How is first time resolution increased in ServiceDesk and why?
• What is required for optimum handling of Major Incidents such as power failure, network collapse

Read more on Danish IT’s website